Last week,
whilst conducting a leadership and management training course, I met a manager
who told me how frustrating he found managing, since other people "would
not do as they were told"; they kept "letting him down", and
they "didn't listen" to him.
He asked me
how he could stop this ongoing feeling that management is frustrating.
I replied
"You need to make distinctions between three things:
- Things over which you do have control.
- Things over which you have no control, but over which you do have INFLUENCE.
- Things over which you have neither influence nor control."
Things over which you have CONTROL
There are
some things over which you have control. But they are very few. You can control
ONLY yourself. (And some people can't even manage that).
You can
control some mechanical devices, such as a light switch or your car. (And some
people do not seem to be able to manage their car!).
You can
control only yourself. Nothing else is fully under your control.
Things over which you do have some INFLUENCE
There are
many things over which you have some influence.
You may be
able to influence the people in your family. You may be able to influence
people in your close circle of friends.
But there
are many people over which you have very little or no influence.
Things over which you have neither influence nor control
This is by
far the largest set. You cannot influence nor control the weather, the traffic
nor the actions of 7 billion other people on the planet.
You cannot
much influence the Gods, the government or the economy.
The truth is
you cannot influence many of the things that do have an influence on you, and
as a result, you may sometimes feel that you are like the pinball in a pinball
machine. Being bounced around the place by forces beyond your control.
This is
indeed frustrating.
What can you do about it?
You can take
your focus off all the things that you cannot control, or influence, and put
your focus onto the things that you can control or influence.
My point is
this: Concentrate and focus your forces onto the things that you can control.
The concept
I want to leave in your mind is called:
Concentration of power
Focus first
on improving your own performance.
Forget about
trying to improve your boss.
Forget about
trying to improve your friends. Or enemies. Or strangers.
Instead,
focus only on improving your own thoughts, plans, actions, reactions and
communications.
You could do
a lot with improved communications skills.
Secondly, I
want to leave in your mind the concept called:
Control verses influence
Put your
attention only onto those things you can influence. You can influence some
events. You can influence some people.
- Influence some events by planning ahead and perfectly executing the plans.
- Influence the small number of people whom you can; your kids, your close friends and colleagues. Influence them by careful communication of a clear message.
Facts come first
Facts are
facts, whether you like them or not.
You have to
work with the world the way it IS. Not with the way you think it should be. So,
stop thinking about the billion things you cannot change. And work with the
dozen things you can.
Accept the facts you cannot change
Treat these
things as, THE FACTS of the case. You cannot control them. You cannot influence
them. Irrespective of whether you like them or not, these are the facts you
need to deal with.
When you are
clear about which things you cannot influence nor control, don't keep worrying
about them.
Work with
the things you can control, ie yourself.
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